Shipping Information
Shipping
All orders are shipped within 1-3 working days. We use Australia Post for shipping Domestic orders (Australia) as well as International orders which is based on the gross weight/cubic measurement of the parcel. During the check out process the shipping cost will be automatically calculated through postage calculator.
Australia Post Regular/ Standard:
Cheapest, Delivery 2-10 Days, Not Insured, No claims if lost/Damaged
Australia Post Registered (Recommended):
$ 3.20 Additional charges to Regular Australia Post Charges, Delivery 2-10 Days, Insured for $ 100, Extra Insurance can be purchased.
Australia Post Express:
Next day delivery( Australia Post network restrictions apply), No signature required , can be partially tracked, No insurance, Claims upon Australia Post discretion, Maximum claim $ 50 only.
Store Pickup:
This facility is provided to local customers/ visitors willing to pick their orders from store to save on postage cost. For store pickup all orders needs to be fully paid & schedule appointment is required with at least 24 hours notice.
Free Shipping:
All domestic (national) orders above $ 100 ( excl. discount & postage) will be shipped free. Free shipping does not include any insurance or tracking. Customers need to pay full postage amount by selecting ‘Australia Post’ Postage option if they wish to take ‘Signature on Delivery’, ‘Tracking’ or ‘Insurance’.
*Flat Rate Shipping:
All domestic (national) order below $ 100 will be shipped at a flat rate shipping of $ 7.00. Flat rate shipping does not include any insurance or tracking. Customers need to pay full postage amount by selecting ‘Australia Post’ Postage option if they wish to take ‘Signature on Delivery’, ‘Tracking’ or ‘Insurance’.
*(Exclusions Apply), Pl. check Individual product page whether item qualifies for flat rate shipping.
We take no responsibility for loss/damage of your order in the postal system unless you have it insured.
All postage methods can be viewed during checkout process.
All national & international orders are sent via Standard or Express(with/ without extra cover)options depending upon customers choice.
Express Post orders means Australia post will ship it express but processing of orders will be done in order we receive them i.e. first came ,first out.
Shipping time can be little higher during peak times like Christmas, Easter, Mothers day etc.
We don’t keep any back orders unless specifically requested
We are not responsible for the goods lost or damaged in transit also due to external causes including accidental misuse. Our responsibility ceases when the goods are being handed over to Australia Post/ Courier Co.
International Orders:
Australia Post Air Mail is the shipping method that we use for international orders. It is the most economical but does not include insurance or tracking (Delivery time takes on average 7 to 21 business days depending on destination & destination country processing time)
Additional Options include:
Registered Post (signature required at delivery but no insurance available). Takes the same time as regular Air Mail but is more secure and usually costs about $6 more than regular Air Mail.
Express Post International (fast, basic tracking and signature on delivery with insurance cover also available)
Express Courier International (ECI) - (fastest, full tracking & signature on delivery with insurance also available). Most expensive service available - prices available on request
Just ask us for details when or before you place your order for any of the above, or check the Australia Post website calculator for details.
Insurance is not available for all countries, but for countries where is it available rates are based on the value of the package: i.e.: AUD$1-$100 - $8.45, $1-200 - $10.70, $2-300 - $12.95. Insurance can be added to regular Air Mail packages (most but not all countries), for ECI (Express Courier International Packages) or for International Express Parcels.
Postage can sometimes vary from the amount charged at checkout - if this occurs we will contact you to let you know exact costs.
We take no responsibility for loss of your order in the postal system unless you have it insured.
Return/Exchange Policy
Returns are accepted with in 7 days of the delivery of the goods. Goods Should be in there original shape & packing . Returns will be considered on a case to case basis, you need to contact us at andrew@beadsvenue.com.au or call us on 02 43656640 to seek an authorization for the returns.
The goods can be replaced/ exchanged but can not be refunded. Any postage cost incurred for returned items will be at customer’s expense. Specials & discounted items are not returnable. We reserve the right to put restocking / handling fee $ 3.00 for returned items, however the faulty stock will be replaced/exchanged to the same value of items .
Free postage Items: All items which will send free postage (conditions apply) will be with Standard Australia post and are not trackable and insured,. If any item lost or damaged in transit will not be replace or refunded . We strongly recommend to purchase extra cover or Signature on Delivery when you place the order.
Lost or Damaged Items
We are not responsible for the goods lost or damaged due to external causes including accidental misuse. Our responsibility ceases the moment we handed over the parcel to Australia Post . Risk of loss is passed to the Buyer once the goods have left the premises of the Company. As per the Australia Post policy uninsured parcels can not be claimed. Claims for the insured parcels if lost or damaged in transit are at the discretion of the Australia Post. We can process a claim for you with Australia Post and only can pass on the claim to you once the Australia Post finish their investigation and settle the claim for the lost/ damaged parcel.
Pricing Policy
All prices displayed on the website are in Australian Dollars(AUD) & includes 10% GST(Goods & Services Tax).
Minimum order value is $20 (Excluding GST)
Prices are subject to change without notification due to fluctuations in the dollar and the rising costs of raw materials.
Telephone /Fax orders